Refund Policy
Effective date: September 13, 2026
This Refund Policy explains the terms under which refunds may be issued for subscriptions to the Impredek platform. Payment processing is handled by Paddle, our authorized payment processor.
1. Subscription Charges
Impredek subscriptions are billed in advance on a recurring monthly basis. The current plans are:
- Starter — $49/month
- Growth — $99/month
- Scale — $249/month
- Enterprise — Custom pricing
Charges are processed through Paddle. By subscribing, you authorize recurring charges to your payment method until you cancel.
2. Cancellation vs. Refund
Canceling your subscription stops future billing but does not automatically trigger a refund for the current billing period. When you cancel, your subscription remains active until the end of the current billing period, after which it will not renew.
Refunds are evaluated on a case-by-case basis and are not guaranteed.
3. When Refunds May Be Considered
Refunds may be considered in the following situations:
- Accidental or duplicate charges: If you were charged more than once for the same billing period due to a processing error.
- Service not accessible: If you were unable to access the Service for a significant portion of your billing period due to a platform issue on our end.
4. When Refunds Are Generally Not Available
Refunds are generally not provided for:
- Requests made after the current billing period has ended
- Partial billing periods where the Service was accessible and used
- Change-of-mind cancellations after a charge has been processed
- Downgrades to a lower-tier plan (downgrades take effect at the next billing cycle)
5. How to Request a Refund
To request a refund, contact our support team:
Email: support@impredek.com
Please include:
- Your account email address
- The date and amount of the charge in question
- A description of the reason for your refund request
We will review your request and respond within a reasonable timeframe.
6. Payment Processing
All payments are processed through Paddle. Paddle's own terms and conditions govern the payment transaction. Refunds, when approved, are processed through Paddle and may take several business days to appear on your statement depending on your financial institution.
7. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
8. Contact
For questions about this Refund Policy or to request a refund, contact us at:
Email: support@impredek.com